Información de contacto
# Contact Us
**Pawlux** — Smart Pet Technology for Europe
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## Get in Touch
We are here to help. Reach out to us in **English, German, Spanish, or French**.
### Email
**andreschen06@gmail.com**
We respond to all inquiries within 24 hours on business days.
### Phone
**+1 781 556 6375** (Customer Service)
**+34 619 770 036** (EU Warehouse)
Available Monday – Friday, 09:00 – 18:00 (Central European Time / GMT+1)
### Business Address
**Pawlux**
Hangzhou Mihuang Trading Co., Ltd.
Attn: Yang Tang
Carrer del Guifré 677
08918 Badalona, Barcelona
Spain
### Business Hours
| Day | Hours (CET) |
|-----|-------------|
| Monday – Friday | 09:00 – 18:00 |
| Saturday – Sunday | Closed |
| Public Holidays (ES) | Closed |
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## Frequently Asked Questions
Before contacting us, you might find an instant answer in our FAQ:
- **Where is my order?** — Check your tracking link in the shipping confirmation email, or visit our [Order Tracking] page.
- **How do I return an item?** — See our Return Policy. Send an email to andreschen06@gmail.com with subject "Return – Order #[number]" and we will send you a prepaid return label.
- **Is my pet's data secure?** — Yes. All device data is encrypted and stored in GDPR-compliant EU servers. Read our Privacy Policy for details.
- **Do you ship to my country?** — We ship to all EU member states. See our Shipping Policy for rates and delivery times.
- **How do I set up my device?** — Download the Pawlux app from the App Store or Google Play, create an account, and follow the in-app setup guide.
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## Wholesale & B2B Inquiries
For bulk orders, retail partnerships, or distribution inquiries, please email **andreschen06@gmail.com** with subject "B2B Inquiry".
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## Press & Media
For press inquiries, product review samples, or media collaborations, please email **andreschen06@gmail.com** with subject "Press Inquiry".
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*We look forward to hearing from you!*
*— The Pawlux Team*